Frequently Asked Questions
What is your return policy?
You can exchange and return an item without any problems within 30 days after delivery. We would like to receive the items back with the original labels, cards and packaging. If the product is not returned in accordance with the guidelines, costs can be deducted.
The exchange of an item in a different color or a different model counts as a new order and cannot be arranged directly through contact with the customer service.
After approval of your return, the amount will be refunded to your account within 5 working days.
Send returns and exchanges to:
Tony Perotti
Acienda Designer Outlet- Silang, Cavite
How do you ship?
We are in partnership with Gogo Express, JNT & Lalamove Delivery.
What forms of payment do you accept?
Visa, Mastercard, Paypal, Mobile Banking, E-wallet and Cash-on-delivery.